Search the most common questions, or browse by topic.
Click the person icon (top right) and choose Sign up. You can browse without an account, but you need one to buy, make offers, message, sync your wishlist, or sell.
Click the person icon → Sign in, and sign in with your email. You stay signed in across the shop and your account.
Yes — click 繁中 / EN at the top right to switch between English and Traditional Chinese. Every page is bilingual.
Give it a moment after signing in (the session links in the background), then refresh. If it persists, sign out and back in with the same email you signed up with.
Use the Brands filter on the left. It filters by each item's real brand tag (not just a text match), so results are accurate.
Use the search bar at the top for free-text search across titles and brands.
Yes — use SORT (Newest / Price) and the condition and category filters. Categories are in the top navigation.
Never worn, Very good, Good and Fair describe wear. Each listing also shows specifics under the item details.
Open the listing → Add to bag → open your bag (top right) → Checkout. Fill in contact + shipping, tick the agreement box, and Place order.
You must agree to the Terms and Privacy Policy. Place order stays disabled until you tick it; links to both are shown there.
Card payment is processed by our payment partner at checkout. Local Hong Kong methods are being added.
Yes. Card details are handled by the payment processor — BeiBi never stores full card numbers.
Every order is covered. If an item is materially not as described or not authentic, you can open a return/refund claim within the protection window.
Authentication is optional, via Entrupy. A listing shows 'Entrupy verified' (done), 'on purchase' (will be authenticated for this order), or 'available'.
Tick 'Add Entrupy authentication' at checkout. The seller may also request it on the listing, or it may be offered free as a promotion.
Only after the item passes authentication — the payout is held until then.
On a listing, click Make an Offer and enter your price. The seller can accept, reject, or counter — you'll be notified.
Offers expire after a window if not accepted. Make a new one, or message the seller to discuss.
Click Message the seller on the listing. It opens a chat that shows the item at the top. Replies appear in Messages (💬, top right) with an unread badge.
Yes — offers are linked to a message thread, so making or countering an offer adds a note to the conversation.
To keep deals safe and on-platform, messages are scanned and off-platform contact details (phone numbers, 'whatsapp me', etc.) are redacted. Keep conversations on BeiBi so buyer protection applies.
Account → Your orders. The status updates to Shipped once the seller sends it (with tracking where provided).
When your item arrives, click Confirm receipt. It marks the order Delivered and releases the buyer-protection hold so the seller can be paid. Only confirm once you're happy.
On a Delivered order, click Request return, choose a reason (Not as described / Damaged / Suspected counterfeit / Never arrived) and add details. This opens a buyer-protection claim our team reviews.
Once you submit a return, it shows as 'Return: OPEN'. Our team reviews the claim and, if approved, issues a refund.
It depends on the outcome of the claim and the reason. Our team will advise when resolving your case.
On a Delivered order, click Leave a review and rate the seller and the item separately (stars + optional comment).
You can review only after the order is Delivered. Click Confirm receipt first, then Leave a review.
Item reviews appear on that product's page; seller ratings build the seller's overall reputation.
Tap the ♡ heart on any product card or page. Saved items live under Wishlist (heart icon, top right).
Yes — when you're signed in, your wishlist is saved to your account and follows you across devices.
The 🔔 bell (top right) shows recent activity — orders, accepted offers, new messages, and new reviews — with a red dot for unread.
Account → Privacy & data → Download my data. It exports everything we hold about you (profile, orders, offers, reviews) as a file.
Account → Privacy & data → Delete my account. This erases your personal data. Order records are kept where the law requires, and it can't be undone.
Your identity-verification data is encrypted, used only for the check, and kept while your seller account exists so the decision can be reviewed — deleting your account erases it. You give consent before submitting.
Only essential cookies needed to run the site, unless you accept more in the cookie banner. See the Privacy Policy for details.
Click Sell with us (or Become a seller). You can list items right away — identity verification is only needed before you receive a payout.
No — you can list before verifying. KYC is required only before your first payout. Listings go live after a quick review.
A commission is deducted from each sale; the rest is your payout. Fees are shown before you list. 30% of the platform fee goes to The Mia Project.
Add up to 8 clear photos (first is the cover), set the brand, category and the structured fields, choose a condition, and set your price.
Use JPEG/PNG/WebP images under ~6 MB each (up to 8). They're downscaled automatically. If one fails, try again or use a smaller file.
Yes — in Your listings, each row has Edit, Unlist (hide; Relist to bring it back), and Delete.
New and relisted items go through review first (status proposed). Unlisted items are hidden until you relist. Check Your listings for the status.
Yes — tick 'Request Entrupy authentication' on the listing form. The item is then authenticated for the order before your payout releases.
In the Payouts tab, add an FPS ID, bank account, or PayPal email. An operator verifies it; only a masked summary is stored.
After: you mark the item shipped, the buyer confirms receipt, your KYC and payout method are verified, there's no open dispute, and (if requested) the item passed authentication.
A payout is held until every condition above is met. The Payouts tab shows the specific reason it's on hold.
In the Payouts tab, find the sold order and click Mark shipped (you can add a tracking number). The buyer then confirms receipt.
Use the Report link on a product page (for a listing) or in your message thread (for a seller/buyer). Choose a reason and submit — our team reviews it.
Yes — in a message thread, click Block. Blocking stops new message threads between you in either direction. Unblock the same way.
Messages are moderated for off-platform contact, listings are reviewed before going live, sellers verify their identity before payout, and our team handles reports and disputes.
This is a preview environment that can briefly go offline during updates. Refresh in a minute; if it persists, contact support.
Make sure every field is filled and the 'I agree to the Terms and Privacy Policy' box is ticked — the button is disabled until then.
Reviews open only after the order is Delivered. Confirm receipt first, then Leave a review.
Check the Payouts tab: payouts release only when KYC + payout method are verified, the buyer confirmed receipt, there's no open dispute, and (if requested) authentication passed. The ON HOLD reason shows what's pending.
See the contact details in our Privacy Policy. Include your order number where relevant so we can help faster.